Policies of the website
About Us
This website is managed by Mr. Cyril John Mathew, a Counseling Psychologist and Psychotherapist with over 6 years of experience in counseling and psychotherapy. It serves as a platform for clients to book online appointments. Please use the Book Appointment page to schedule your session.
Terms and Conditions
By booking a session with Cyril John Mathew, you are committing to receive psychological support or treatment. Any concerns related to the treatment can be raised directly during the session or through phone or email. We encourage you to bring up concerns within the therapeutic environment during the course of intervention.
Privacy Policy
All information shared during sessions is kept confidential within the therapeutic relationship. If sharing of any information becomes necessary for your benefit or due to a legal obligation, you will be informed prior to any disclosure.
Cancellation and Refund Policies
Refund Requests: Refunds can be requested via email or phone from the time of booking up until 24 hours before the session begins.
Refund Amounts:
100% refund for cancellations made at least 48 hours before the session.
50% refund for cancellations made between 48 and 24 hours before the session.
No refund for cancellations made within 24 hours of the session.
Rescheduling:
No penalty for rescheduling if requested at least 24 hours before the session.
50% fee will be charged for rescheduling requests made within 24 hours of the session.